Returns & Exchanges
Return & Exchange Policy
Effective date: September 19, 2026
LINENROOT LLC, trading as Linenroot, accepts eligible returns and exchanges for orders placed on linenroot.com. Please contact us before sending an item back so we can provide the correct return address.
Return and Exchange Period
| Order Destination | Request Deadline | Send-Back Deadline |
|---|---|---|
| United States | Within 30 days after delivery | Within 14 days after return authorization |
| Europe | Within 30 days after delivery | Within 14 days after return authorization |
The 30-day period begins on the date carrier tracking shows the order as delivered. For an order delivered in separate parcels, it begins when the last parcel is delivered.
Consumers in the European Union, European Economic Area, and United Kingdom may also have a statutory right to cancel an online purchase within 14 days after delivery and then return it within the following 14 days. Our 30-day policy is additional to, and does not limit, any mandatory consumer rights.
Return Requirements
An item returned for fit, color, style, or change of mind must:
- be requested within the applicable return period;
- be unworn other than a reasonable indoor try-on;
- be unwashed, unaltered, and free from stains, odors, pet hair, or other damage;
- include the original tags and any accessories supplied with it; and
- be packed securely so it is not damaged in return transit.
Items marked Final Sale cannot be returned for change of mind where permitted by law. This restriction does not apply to an incorrect, damaged, defective, or misdescribed item, or remove any mandatory legal right.
How to Return or Exchange an Item
- Contact us at info@linenroot.com within the applicable period.
- Provide your order number, the item, and whether you want a return or exchange. For damage, defects, or an incorrect item, include clear photographs.
- We normally reply within 1–2 business days during Monday–Friday, 9:00 AM–6:00 PM Central Time (CT) with authorization, return instructions, and the correct warehouse address.
- Pack the item securely and send it with tracking by FedEx or DHL. Keep the receipt until the return is completed.
Exchanges are subject to stock availability. If the requested replacement is unavailable, we will offer an alternative or issue a refund to the original payment method.
Return Shipping Costs
| Reason | Return Shipping | Replacement Shipping |
|---|---|---|
| Change of mind, fit, color, or style | Paid by the customer | Standard shipping is free; an express upgrade is charged |
| Incorrect, damaged, defective, or misdescribed item | Paid by Linenroot | Paid by Linenroot |
If we provide a prepaid label for a customer-choice return, its stated cost may be deducted from the refund. Original Express Shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.
Return Address
United States orders are normally returned to our United States returns warehouse. European orders are normally returned to an authorized European 3PL returns warehouse. The exact address depends on the item, original fulfilment location, and warehouse availability.
Do not return an item to the office address or to the address printed on the outbound parcel. Contact us first and use only the return address stated in our authorization email. Parcels sent to an unapproved address may be delayed or lost.
Inspection, Refunds, and Exchanges
We normally inspect a return within 1–3 business days after it reaches the authorized warehouse. Approved refunds are issued to the original payment method within 1–3 business days after inspection. Your bank or card provider may require an additional 5–10 business days to post the credit.
For an approved exchange, the replacement is normally processed within 1–2 business days after inspection and then follows the delivery times in our Shipping Policy. Where mandatory law requires an earlier refund or another remedy, that law applies.
For a valid EU, EEA, or UK withdrawal, we will meet the legally required refund deadline and may withhold the refund until the goods are received or you provide evidence that they were sent back, where permitted.
Contact Us
Include your order number and, if the item has already been sent back, its FedEx or DHL tracking number.