Order Support
Track Your Order
Enter your order details below to check the latest available shipment status. We send the carrier and tracking number to the email address on your order after dispatch.
Track Your Package
Use the form below with the information requested by the tracking tool. If an order ships in more than one parcel, each parcel may have a separate tracking number.
Understanding Tracking Updates
Tracking is created after an order is packed and prepared for FedEx or DHL. Allow up to 24 hours after the shipping confirmation for the first carrier scan to appear.
Label Created
The shipping label exists, but the first physical carrier scan may not have occurred.
In Transit
The parcel is moving through the carrier network. Updates may pause between facilities or during customs clearance.
Out for Delivery
The carrier expects to attempt delivery that day, subject to local conditions.
Delivered
The carrier has recorded delivery at the destination or another authorized delivery location.
Estimated delivery times begin after the 1–2 business day processing period and carrier handover. See the destination table and delivery conditions in our Shipping Policy.
Delayed or Missing Packages
If tracking has not updated or the parcel has not arrived after the estimated delivery window, contact us with your order number and tracking number. We will review the shipment and, where appropriate, ask the carrier to investigate.
If tracking shows “Delivered” but you cannot find the parcel, first check the delivery location, household members, neighbors, reception, or building management. If it is still missing, contact us within 7 days of the delivered scan.
Customs clearance, weather, public holidays, remote-area delivery, and carrier disruption can delay an update or delivery. Delivery estimates are not guarantees unless mandatory law provides otherwise.
Contact Us
Include your order number and tracking number when requesting shipment help. We normally reply within 1 business day during Monday–Friday, 9:00 AM–6:00 PM Central Time (CT). You may also use our Contact Us page.
The office address is for company correspondence only. It is not a warehouse or return address.