Cancellation Policy

When an Order Can Be Cancelled

You may request a full or partial cancellation while the order is still at our United States warehouse or an authorized European 3PL warehouse and has not been handed to FedEx or DHL.

• If no carrier acceptance scan exists, we will make every reasonable effort to stop the order.
• A shipping label may be created before carrier collection; we may still be able to cancel, but this is not guaranteed.
• A cancellation is complete only after we confirm it by email.

How to Request a Cancellation

1. Email info@linenroot.com as soon as possible.
2. Include the order number and the name used for the order.
3. State whether you want to cancel the whole order or specific items.

We normally respond within 1 business day during Monday–Friday, 9:00 AM–6:00 PM Central Time (CT). Requests sent outside service hours, on weekends, or on public holidays are reviewed on the next business day. The order may be dispatched before an after-hours request is reviewed.

After the Order Has Shipped

Once FedEx or DHL has accepted or scanned the parcel, the order can no longer be cancelled. We cannot guarantee an address change, shipment recall, or interception after that point.

Please accept the delivery and follow our Return & Exchange Policy if you no longer want the item. Refusing delivery may cause additional carrier or return costs and can delay the refund.

Refunds for Cancelled Orders

A successfully cancelled order has no cancellation fee. We normally issue the refund to the original payment method within 1–3 business days after confirming cancellation. Your bank or card provider may require an additional 5–10 business days to post the credit.

For a partial cancellation, only the cancelled items and any applicable charges are refunded. Discounts may be recalculated if cancelling items changes the conditions of a promotion. If an entire order is cancelled before dispatch, any Express Shipping charge is also refunded.

When We May Cancel an Order

We may cancel all or part of an unshipped order if:

• stock is unavailable or an item fails a final quality check;
• payment is declined, reversed, or cannot be verified;
• the delivery address is incomplete, invalid, or outside available carrier coverage;
• the order cannot be fulfilled lawfully; or
• we reasonably identify fraud, misuse, or a duplicate order.

We will notify you and refund the amount paid for any item we cancel. If the full order is cancelled, all shipping charges paid for that order are refunded. If we cannot ship within the promised timeframe, we will provide a revised estimate and, where required, the choice to accept the delay or cancel the unshipped order for a refund.

European Consumer Rights

Consumers in the European Union, European Economic Area, and United Kingdom may have a statutory right to withdraw from an online purchase within 14 days after delivery and then return the goods within the following 14 days. If the order has not shipped, we will handle the request as a cancellation where possible. After shipment, the withdrawal and return process in our Return & Exchange Policy applies.

This cancellation policy does not limit any mandatory consumer right. If applicable law provides a more favorable remedy or deadline, that law applies.

Contact Us

For the fastest review, include your order number and write “Cancellation Request” in the subject line.