Payments & Credits
Refund Policy
Effective date: September 19, 2026
LINENROOT LLC, trading as Linenroot, issues refunds for eligible returns, confirmed cancellations, and verified order problems. Refunds are sent to the original payment method used at checkout.
When a Refund Is Available
A refund may be issued when:
- an eligible return is approved under our Return & Exchange Policy;
- an unshipped order is successfully cancelled under our Cancellation Policy;
- an item is incorrect, damaged, defective, missing, or materially different from its description;
- a failed delivery is returned to the authorized warehouse and qualifies for a refund; or
- applicable consumer law requires a refund.
Returned items are inspected at the authorized United States warehouse or European 3PL warehouse. The warehouse does not issue the refund; refunds are issued by LINENROOT LLC.
How to Request a Refund
- Contact info@linenroot.com and include your order number.
- Identify the item and explain the reason for the request.
- Include photographs for an incorrect, damaged, or defective item.
- If the item was returned, include its FedEx or DHL tracking number.
Delivered items must follow the Return & Exchange Policy before a refund can be approved. Unshipped orders must first be cancelled under the Cancellation Policy. We normally respond within 1 business day during Monday–Friday, 9:00 AM–6:00 PM Central Time (CT).
Refund Amounts
| Situation | Refunded | Not Refunded or Deducted |
|---|---|---|
| Change of mind, fit, color, or style | The price actually paid for the approved item | Return shipping and the original Express Shipping charge |
| Incorrect, damaged, defective, or misdescribed item | The item price and applicable shipping charges paid for the affected item | No return-shipping deduction for a verified problem |
| Whole order cancelled before shipment | All amounts paid, including any Express Shipping charge | Nothing |
| EU, EEA, or UK statutory withdrawal | The goods and standard outbound delivery cost | The Express Shipping premium and customer-paid return shipping, unless the law requires otherwise |
Refunds never exceed the amount actually paid. Discounts are allocated to the relevant items. A disclosed prepaid-label cost may be deducted from a customer-choice return. For a customer-caused failed delivery, actual outbound, return, carrier, or customs charges may be deducted where permitted by law.
Processing Time and Payment Method
| Stage | Typical Time | Handled By |
|---|---|---|
| Return inspection | 1–3 business days after warehouse receipt | United States warehouse or European 3PL |
| Refund issued | Normally within 1–3 business days after approval or confirmed cancellation | LINENROOT LLC |
| Credit posted | Usually another 5–10 business days | Your bank or payment provider |
Refunds are returned to the original payment method. We cannot send the refund to a different card, bank account, or person. If the original account is closed, contact the issuing bank because it will normally route or hold the incoming credit.
Partial or Reduced Refunds
A refund may be reduced if an item is returned with wear, washing, alteration, stains, odors, missing components, or customer-caused damage that goes beyond a reasonable indoor try-on. If a return does not qualify, we will contact you before declining the refund or sending the item back at your expense.
For a valid EU, EEA, or UK withdrawal, reasonable inspection or trying on an item is allowed. We may deduct only for diminished value caused by handling beyond what is reasonably necessary, where the law permits.
European Statutory Refunds
For a valid EU, EEA, or UK withdrawal, we refund the goods and the cost of standard outbound delivery. Because our Standard Shipping is free, there is normally no outbound standard-delivery charge to reimburse. An Express Shipping premium is not refunded unless mandatory law or our error requires it.
For EU and EEA withdrawals, reimbursement is made without undue delay and no later than 14 days after we are informed of the withdrawal. We may withhold it until the goods are received or you provide evidence that they were sent back, where permitted. UK refunds are completed within the legally required period after the goods or return evidence are received. Mandatory local rights always prevail.
If the Refund Has Not Appeared
After receiving our refund confirmation, allow up to 10 business days for the credit to appear. Check the original payment account and contact the bank or card provider first. If the credit is still missing, email info@linenroot.com with your order number and refund confirmation.
Contact Us
For refund questions, include your order number and any return tracking number.