Track Your Order
Enter your order details below to check the latest available shipment status. We send the carrier and tracking number to the email address associated with your order after dispatch.
Order & Shipping Information
Orders are normally processed within 1–2 calendar days after order confirmation. We process orders on weekends but do not process or ship orders on applicable U.S. public holidays.
Track Your Package
Use the tracking tool below and enter the information requested to view the latest available shipment status.
If an order ships in more than one package, each package may have a separate tracking number.
Understanding Tracking Updates
Tracking information becomes available after an order has been prepared for shipment and handed to FedEx or DHL. The first carrier tracking update generally appears within approximately 24–48 hours after shipment.
Label Created
A shipping label has been created, but the first physical carrier scan may not yet have occurred.
In Transit
The package is moving through the carrier network. Tracking updates may pause temporarily between facilities or during customs clearance.
Out for Delivery
The carrier expects to attempt delivery that day, subject to local conditions and carrier operations.
Delivered
The carrier has recorded delivery at the destination or another authorized delivery location.
Estimated delivery times begin after order processing and carrier handoff. For destination-specific Standard and Express delivery estimates and other delivery conditions, please review our Shipping Policy.
Delayed or Missing Packages
If tracking has not updated or your package has not arrived after the estimated delivery window, please contact us with your order number and tracking number. We will review the shipment and, where appropriate, ask FedEx or DHL to investigate.
If tracking shows “Delivered” but you cannot find the package, please check the delivery location, mailbox or parcel locker, household members, reception, or building management.
If the package is still missing, contact us promptly so that we can review the available carrier evidence and investigate the delivery.
Customs clearance, weather, public holidays, remote-area delivery, and carrier disruptions may delay tracking updates or delivery. Delivery estimates are not guarantees unless applicable law provides otherwise.
Contact Us
If you need help with a shipment, please include your order number and tracking number when contacting us.
We normally reply within 1 business day during Monday–Friday, 9:00 AM–6:00 PM Central Time (CT).
The office address is for company correspondence only. It is not a warehouse or return address.