FAQs

Linenroot is a curated clothing shop for women and men, focused on garments made from plant-derived fibers.

We select each piece based on four standards: material, feel, fit, and craft. Our goal is simple: clothing should feel as good as it looks.

We focus on plant-derived fibers such as cotton, linen, ramie, lyocell, and modal .

The fiber composition of each garment is listed on its product page so you can check the material before purchasing.

Our selection standard does not accept polyester, nylon, acrylic, or other synthetic fibers in the garment's textile composition.

Please refer to the fiber details on each product page for the exact composition of a specific item.

Linenroot is a curated shop rather than a clothing manufacturer.

We search for and select garments that meet our standards for material, feel, fit, and craft, then bring those pieces together in one place.

Please check the size information provided on the individual product page before ordering.

Because fit and measurements may vary between garments, we recommend using the measurements for the specific item rather than relying only on your usual size.

We make reasonable efforts to display product colors accurately. However, colors may appear slightly different depending on your screen, device settings, lighting, and the characteristics of the fabric.

We accept payments through PayPal and Stripe-supported payment methods available at checkout .

The payment options available for your order will be displayed before you complete your purchase.

Orders are normally processed and handed to the carrier within 1–2 calendar days after order confirmation.

We process orders on weekends, but we do not process or ship orders on applicable U.S. public holidays. If your processing period includes a non-processing public holiday, processing will resume on the next processing day.

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

We will try to accommodate your request before the order is handed to the carrier, but we cannot guarantee changes or cancellations once fulfillment has begun or the package has shipped.

We currently ship to the contiguous United States and selected European countries.

We do not currently ship to Alaska or Hawaii, PO boxes, military addresses, or destinations that are not supported by our checkout.

For the complete list of supported destinations and restrictions, please see our Shipping Policy.

We use inventory and contracted fulfillment facilities in both the United States and Europe.

The fulfillment location for an order may depend on the delivery destination, product availability, and inventory location.

Orders are shipped with FedEx or DHL.

The carrier used for your order may depend on the destination, fulfillment location, and selected shipping service.

Standard Shipping: USD 7.99
Free Standard Shipping: Eligible orders of USD 99 or more
Express Shipping: USD 12.00

The final shipping option and charge will be displayed at checkout before payment.

Delivery time depends on your destination and selected shipping method.

For the United States, estimated carrier transit time is generally:

Standard Shipping: approximately 2–5 business days
Express Shipping: approximately 1–3 business days

European delivery estimates vary by country. For example, some destinations may have estimated Standard Shipping of approximately 2–4 business days, while others may require approximately 3–6 business days.

These estimates begin after your order has been processed and handed to FedEx or DHL and do not include our normal 1–2 calendar-day processing time.

Please see our Shipping Policy for estimated Standard and Express delivery times for each supported country.

Once your order has shipped and tracking information becomes available, we will provide a tracking number.

The first carrier tracking update generally appears within approximately 24–48 hours after shipment.

It may.

Depending on inventory location and fulfillment requirements, an order may be divided into multiple packages or shipped from different fulfillment facilities.

You will not be charged additional shipping fees solely because we split an order into multiple shipments.

For our voluntary return program, eligible products may be returned within 30 calendar days.

If your order arrives in multiple packages, the 30-day return period begins after the last package in the order has been delivered .

Products must meet the return conditions described in our Return & Refund Policy.

Contact us at info@linenroot.com with your order information and reason for return.

We will provide the applicable return instructions and return address.

After receiving complete return instructions and the confirmed return address, voluntary returns must be dispatched within 14 calendar days.

Please do not send a return to an address without first receiving return instructions from us.

For voluntary returns such as a change of mind or choosing the wrong size or style, the customer is responsible for return shipping.

If we sent the wrong product, the product is defective or materially different from what was ordered, or the item was damaged during shipping, Linenroot will cover the reasonable necessary return or replacement shipping costs.

We do not charge a restocking fee.

Once an eligible return has been received, inspected, and approved, we aim to issue the refund to the original payment method within 7 calendar days .

Your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund after it has been issued.

Subscribe to Linenroot's marketing emails to receive 10% off your first eligible order.

No promotional code is required. When the subscription and first-order eligibility conditions are met, the 10% discount is applied automatically at checkout.

Unless a promotion specifically states otherwise, promotional discounts cannot be combined.

If your order qualifies for more than one promotion, the applicable discount permitted by the promotional terms and checkout configuration will be reflected at checkout.

If you need help with a product, order, delivery, return, or refund, please contact our customer service team:

Office Address:
Linenroot LLC
208 3RD ST E
Lakota, ND 58344
United States

For complete terms, please also review our Shipping Policy, Return & Refund Policy, Promotional Terms, Privacy Policy, and Terms of Service.