Cancellation Policy

We understand that you may need to cancel or change an order after it has been placed. This Cancellation Policy explains how cancellation requests are handled at Linenroot.

1. Cancelling an Order

If you would like to cancel your order, please contact us as soon as possible at info@linenroot.com and include your order number.

We will make reasonable efforts to cancel your order if it has not yet been shipped or handed to FedEx or DHL.

Because orders may enter fulfillment shortly after they are placed, submitting a cancellation request does not guarantee that the order can be canceled.

2. Order Processing Time

Orders are normally processed within 1–2 calendar days after order confirmation.

We process orders on weekends but do not process or ship orders on applicable U.S. public holidays.

The 1–2 calendar-day processing period is not a guaranteed cancellation window. An order may be prepared or shipped before the end of that period.

3. Orders That Have Already Shipped

Once an order has been shipped or handed to FedEx or DHL, we may no longer be able to cancel it.

If you no longer want the order after it has shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

For voluntary returns, such as a change of mind, the customer is responsible for the applicable return shipping cost.

4. Changing an Order

If you need to change your shipping address or other order information, please contact us as soon as possible.

We will try to make the requested change before carrier handoff, but changes cannot be guaranteed once fulfillment has begun.

If the order has already been handed to the carrier, we may attempt to request an address correction or redirection where available. Any carrier charge resulting from a customer-requested address correction or redirection will be disclosed before proceeding where authorization is required.

5. Refunds for Canceled Orders

If your cancellation request is successfully completed before shipment, we will refund the applicable amount paid to your original payment method.

There is no cancellation fee for an order successfully canceled before shipment.

Once the refund has been issued, your bank, card issuer, PayPal, or other payment provider may require additional time to display the refund in your account.

6. Cancellation by Linenroot

In limited circumstances, we may need to cancel an order because of product unavailability, payment or order verification issues, an obvious pricing or technical error, shipping restrictions, or another reason that prevents us from fulfilling the order.

If we cancel a paid order before shipment, we will notify you and refund the applicable amount paid to the original payment method.

7. Contact Us

To request an order cancellation or change, please contact us as soon as possible:

Email: info@linenroot.com

Phone: +1 (701) 885-2990

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

Please include your order number when contacting us about a cancellation.

This Cancellation Policy should be read together with our Shipping Policy, Return & Refund Policy, and Terms of Service.