Delivery & Fulfilment
Shipping Policy
Effective date: September 19, 2026
LINENROOT LLC, trading as Linenroot, fulfils orders from a United States warehouse or an authorized European 3PL warehouse. The warehouse is selected according to the delivery destination and stock availability.
Delivery Options and Estimated Times
We offer Standard Shipping and Express Shipping. Standard Shipping is free and is intended for customers who prefer the most economical option. Express Shipping receives a faster carrier service and requires an additional fee.
Express Shipping costs $19.99 for the United States and €14.99 for the European destinations listed below. The amount displayed at checkout controls if a different rate is shown before payment.
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 3–7 business days | 2–3 business days |
| United Kingdom | 4–9 business days | 2–5 business days |
| Germany | 2–4 business days | 1–2 business days |
| France | 2–5 business days | 1–3 business days |
| Switzerland | 4–9 business days | 2–5 business days |
| Italy | 3–7 business days | 2–4 business days |
| Spain | 3–7 business days | 2–4 business days |
| Netherlands | 2–4 business days | 1–2 business days |
| Belgium | 2–4 business days | 1–2 business days |
| Austria | 3–5 business days | 1–3 business days |
| Ireland | 4–8 business days | 2–4 business days |
| Portugal | 4–8 business days | 2–4 business days |
| Poland | 3–7 business days | 2–4 business days |
| Sweden | 4–8 business days | 2–4 business days |
| Denmark | 3–6 business days | 1–3 business days |
| Finland | 4–8 business days | 2–4 business days |
| Norway | 4–9 business days | 2–5 business days |
| Czech Republic | 3–5 business days | 1–3 business days |
Delivery estimates begin after the order has been processed and handed to FedEx or DHL. They do not include the 1–2 business day processing period. Weekends, public holidays, customs clearance, remote-area delivery, weather, and carrier disruption may add time.
Estimated times assume that stock is available in the warehouse serving your region. If an order must be fulfilled from another warehouse, we will provide the applicable estimate in the shipping confirmation.
Processing and Fulfilment
Orders are normally processed within 1–2 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays and any closure dates posted on our website.
- United States orders normally ship from our United States warehouse.
- European orders normally ship from an authorized European 3PL warehouse.
- The fulfilment location may change if stock is unavailable in the nearest warehouse.
- An order may arrive in more than one package if items are stored in different locations.
A shipping confirmation is sent after dispatch. It includes the carrier, tracking number, and available tracking link. Tracking may take up to 24 hours to show the first carrier scan.
Carriers and Delivery
We use FedEx and DHL only. The carrier is selected according to the destination, service level, parcel size, and local coverage. We cannot guarantee that a customer can choose a specific carrier.
Please provide a complete delivery address and a reachable telephone number at checkout. Address changes may not be possible after the order has been handed to the carrier. P.O. boxes and remote locations are accepted only where the selected carrier provides service.
Customs, Duties, and Taxes
Orders may be shipped across borders when stock is not available in the nearest warehouse. Any VAT or similar tax collected by Linenroot will be shown at checkout. Import duties, customs charges, or local taxes not collected at checkout are the customer's responsibility unless mandatory law requires otherwise.
Customs clearance may delay delivery. Customers in the European Union, European Economic Area, and United Kingdom retain all mandatory consumer rights available under applicable law.
Delays and Delivery Issues
Delivery times are estimates rather than guarantees. If tracking has not updated or the parcel has not arrived after the estimated window, contact us with your order number and tracking number so we can review the shipment.
If tracking shows the parcel as delivered but you cannot find it, check the delivery location, household members, neighbors, or building management first. If it is still missing, contact us within 7 days of the delivered scan.
Failed delivery caused by an incomplete address, refusal, or failure to collect the parcel may result in additional shipping or return costs. This does not limit rights that cannot legally be excluded.
Contact Us
For shipping questions, include your order number and tracking number, if available.