Shipping Policy

This Shipping Policy explains where Linenroot ships, how orders are processed, available shipping methods, estimated delivery times, shipping charges, tracking, and how delivery issues are handled.

1. Where We Ship

We currently ship to the contiguous United States, excluding Alaska and Hawaii, and to the following European destinations:

France, Portugal, Italy, Belgium, Poland, Austria, Netherlands, Spain, Czech Republic, Finland, Germany, Denmark, Estonia, Norway, Lithuania, Sweden, Ireland, Romania, Hungary, and Greece.

We do not currently deliver to:

• Alaska;
• Hawaii;
• PO boxes;
• Military addresses; or
• Islands, remote locations, or other addresses that our checkout does not support.

We do not accept orders or shipments to Cuba, Iran, North Korea, Syria, Crimea, Donetsk, or Luhansk.

Orders from Russia and Belarus are not accepted under our current payment and compliance policy.

2. Fulfillment Locations

Linenroot uses inventory and contracted third-party logistics ("3PL") warehouse arrangements in both the United States and Europe.

Orders are assigned to a fulfillment location based on factors such as the delivery destination, product availability, inventory location, and operational requirements.

An order may be divided into multiple packages or fulfilled from more than one warehouse.

You will not be charged additional shipping fees solely because Linenroot divides an order into multiple shipments or uses multiple fulfillment locations.

3. Order Processing Time

Orders are normally processed within 1–2 calendar days after order confirmation.

We process orders on weekends.

We do not process or ship orders on applicable U.S. public holidays. If a processing period includes a non-processing public holiday, processing will resume on the next processing day.

There is currently no daily order cut-off time.

Order processing time is separate from the estimated shipping transit times shown below.

For example, if an order requires 2 calendar days to process and the selected shipping method has an estimated transit time of 2–4 business days, the total time from order confirmation to delivery may be longer than 2–4 business days.

4. Shipping Methods and Charges

Linenroot works with DHL and FedEx.

Two shipping options may be available at checkout:

Standard Shipping

Shipping Fee: USD 7.99

Orders with an eligible order value of USD 99 or more qualify for free Standard Shipping.

Express Shipping

Shipping Fee: USD 12.00

Express Shipping uses a faster available carrier service where supported.

Express Shipping shortens the estimated carrier transit time but does not shorten Linenroot's normal 1–2 calendar-day order processing time.

If the website displays prices in a localized currency, the applicable converted shipping charge will be shown at checkout. The final shipping charge and currency displayed before payment will apply to the order.

5. Estimated Delivery Times by Destination

The following estimates apply after the order has been processed and handed to DHL or FedEx .

How to Read These Estimates

The delivery times above are estimated carrier transit times, not guaranteed delivery dates.

They do not include Linenroot's normal 1–2 calendar-day order processing time.

For example:

Order Processing: 1–2 calendar days
Standard Shipping to Germany: approximately 2–4 business days after carrier handoff
Express Shipping to Germany: approximately 1–2 business days after carrier handoff

Actual delivery time may vary depending on the fulfillment warehouse, destination postal code, selected DHL or FedEx service, customs processing, weather, public holidays, carrier capacity, peak-season volume, and other circumstances outside our reasonable control.

The delivery estimate displayed at checkout or provided with your shipment may be more specific to your particular order.

6. Delivery Estimates Are Not Guarantees

Unless Linenroot expressly states otherwise at checkout, all shipping and delivery dates are estimates rather than guaranteed arrival dates.

DHL and FedEx service availability and transit time can vary by origin, destination postal code, and service level.

During major holidays, severe weather, customs disruptions, carrier network disruptions, or unusually high-volume periods, delivery may take longer than the estimates shown above.

7. Taxes, Duties, and Customs

Applicable product taxes are reflected according to the pricing and checkout configuration for the destination.

Shipping charges are displayed at checkout.

For cross-border shipments, import duties, customs duties, brokerage charges, clearance charges, or similar import-related charges may apply.

Unless checkout expressly states that these charges are included, import duties and customs or clearance charges are not included in the product price or shipping charge and may be payable separately by the recipient to customs authorities, DHL, FedEx, or another authorized party.

DHL or FedEx may assist with customs clearance.

Customers may be required to provide reasonable information or documentation necessary to complete customs clearance.

8. Order Tracking

We will provide a tracking number after your order has shipped and tracking information becomes available.

The first carrier tracking event is generally expected within approximately 24–48 hours after shipment.

Tracking updates may take longer during weekends, public holidays, peak shipping periods, or carrier disruptions.

You can track your shipment through Linenroot's order-tracking page or through the relevant DHL or FedEx tracking service.

9. Split Shipments

Your order may arrive in more than one package.

If Linenroot divides an order because products are stored in different warehouses or for another fulfillment reason, you will not be charged additional shipping fees solely because the order was split.

For Linenroot's voluntary 30-day return program, if an order is delivered in multiple packages, the return period begins after the last package in the order has been delivered.

Mandatory statutory consumer rights remain unaffected.

10. Changing a Shipping Address

If you entered an incorrect shipping address, contact us as soon as possible and provide your order number and correct address.

Before carrier handoff, we will attempt to update the address.

We do not charge a separate address-change service fee before carrier handoff, although a difference in shipping cost caused by the new destination may apply.

Because an order may ship before the end of the normal 1–2 calendar-day processing period, the processing period is not a guaranteed address-change window.

After the package has been handed to DHL or FedEx, we may attempt to request a carrier address correction or redirection, but we cannot guarantee that the carrier will accept the change.

If the carrier charges an address-correction or redelivery fee, we will disclose the applicable charge before proceeding where customer authorization is required.

11. Shipping Delays Before Dispatch

If we expect that an order cannot be shipped within our stated processing period, we will contact you using the email address provided with your order.

Where reasonably possible, we will explain:

• The reason for the delay;
• The revised estimated shipping date; and
• Your available cancellation and refund options.

You may agree to continue waiting or cancel unshipped products for the applicable refund.

If the entire order has not shipped and is canceled because of such a delay, we will refund the applicable amounts paid, including the shipping charge.

We will not treat silence as unlimited consent to an indefinite shipping delay.

12. Tracking Has Not Updated

If tracking has not updated for 3 business days, or the estimated delivery period has passed, contact us.

We aim to contact DHL or FedEx within 1 business day and generally aim to provide a resolution within approximately 5–7 business days after the investigation begins.

If a package is confirmed lost, you may choose:

• A free reshipment; or
• A refund.

If an investigation continues for 7 business days without confirmation of the package location and a reasonable delivery estimate, we will also provide those options unless you voluntarily choose to continue waiting.

13. Package Marked Delivered but Not Received

If tracking indicates that your package was delivered but you did not receive it, contact us promptly.

We will review available delivery information rather than automatically rejecting the claim based solely on the tracking status.

Where available, the investigation may include delivery location, delivery time, signature records, delivery photographs, and other carrier evidence.

If misdelivery or loss is established, or a 7-business-day investigation cannot provide sufficient evidence of correct delivery, we will offer the applicable free reshipment or refund.

14. Damaged, Opened, or Incomplete Packages

If a package arrives damaged, opened, resealed, or missing products, please contact us as soon as reasonably possible.

Contacting us within 48 hours is recommended to help preserve carrier evidence, but this recommended period does not automatically remove statutory consumer rights.

We may reasonably request photographs of:

• The package;
• The damaged or opened area;
• The shipping label;
• The affected products; or
• The products actually received where an item is missing.

We do not require an unboxing video.

Where shipping damage or a fulfillment error is verified, we will provide an appropriate remedy such as replacement, reshipment, or refund.

15. Incorrect Address, Failed Delivery, Refused Delivery, or Customs Failure

If a package is at risk of being returned to sender, we will attempt to contact you and explain the available options.

If a return results from an error by Linenroot or the carrier, we will offer the applicable free reshipment or refund.

If a return results from a customer-provided incorrect or incomplete address, failure to collect a package after valid notice, or failure to provide reasonably required customs information or pay properly disclosed customer-borne import charges, reasonable actual return or reshipping costs may apply where permitted by law.

We will disclose applicable reshipping costs before arranging a customer-paid reshipment.

We do not impose punitive return fees or a restocking fee.

16. Shipping Insurance

We do not currently charge a separate shipping-insurance or package-protection fee at checkout.

You do not need to purchase separate shipping protection in order to receive the remedies described in this policy for verified shipment loss or shipping damage.

17. Contact Us

For shipping questions, contact:

Email: info@linenroot.com

Phone: +1 (701) 885-2990

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)