Frequently Asked Questions

Linenroot is a curated online clothing shop operated by LINENROOT LLC. We bring together women’s and men’s clothing selected for its material, feel, fit, and construction rather than manufacturing every item ourselves.

We focus on cotton, linen, ramie, lyocell, modal, and other plant-derived fibers. We do not select garments whose stated fabric composition uses polyester, nylon, acrylic, or similar synthetic fibers. Always check the composition shown on the individual product page before ordering.

Plant-derived fibers and lower-intervention finishes can naturally vary in texture, drape, shade, and creasing. Screen settings can also affect how a color appears. A minor natural variation is not the same as receiving the wrong or a defective item.

Use the measurements and fit notes on the product page rather than relying only on the size name. Compare them with a similar garment that fits you well. Contact us before ordering if you need help.

Follow the care label supplied with the item. In general:

• wash gently in cool water when the label permits;
• avoid unnecessary high heat and harsh bleaching;
• reshape and air-dry where appropriate; and
• iron or steam only at the temperature allowed by the label.

Cotton, linen, and similar fibers may shrink when exposed to hot water or high-temperature drying.

Most paid orders are processed within 1–2 business days. Processing includes payment and address checks, picking, packing, and carrier handover. Delivery time starts after FedEx or DHL accepts the parcel.

The payment methods displayed at checkout are the methods available for your device, billing location, and order. The complete amount, including any shipping charge and tax collected by us, is shown before payment.

Contact us as soon as possible. We can change or cancel an order only before it is handed to FedEx or DHL, and a request is not confirmed until we reply. After carrier handover, follow our Return & Exchange Policy. See the Cancellation Policy for full details.

We mainly ship to the United States and the European destinations available at checkout. Orders are fulfilled from a United States warehouse or an authorized European 3PL warehouse, depending on inventory and destination.

We use FedEx and DHL. Standard Shipping is free. Express Shipping is faster and costs $19.99 for the United States or €14.99 for listed European destinations, unless checkout displays a different amount.

United States delivery is estimated at 3–7 business days with Standard Shipping or 2–3 business days with Express Shipping. European estimates vary by country. See the complete destination table in our Shipping Policy.

We send a shipping confirmation with the carrier and tracking number after dispatch. Allow up to 24 hours for the first carrier scan. If tracking remains unchanged for an unusual length of time, contact us with your order and tracking numbers.

Taxes collected by us are shown at checkout. Import duty, customs charges, or carrier fees may be imposed separately by the destination country and are normally the customer’s responsibility unless checkout or mandatory law states otherwise.

Eligible items may be returned or exchanged by requesting approval within 30 days after delivery and sending the parcel within 14 days after authorization. Items must be unworn except for a reasonable indoor try-on, unwashed, unaltered, and returned with supplied tags. Exclusions and European statutory rights are explained in our Return & Exchange Policy.

Contact us before sending anything. We will provide the correct United States warehouse or European 3PL return address. Do not return goods to our office address or to an address printed on an outbound parcel unless we authorize it in writing.

Customers normally pay return shipping for a change of mind, size, color, or style. We pay or reimburse reasonable return shipping when we sent the wrong item or confirm that the item is damaged or faulty.

We normally inspect a return within 1–3 business days after the authorized warehouse receives it and issue an approved refund within another 1–3 business days. Your bank or card issuer may need a further 5–10 business days to post the credit. See our Refund Policy.

Contact us promptly with your order number and clear photographs of the item, packaging, and shipping label where possible. After review, we will provide the appropriate replacement, exchange, repair, or refund and return instructions. Mandatory consumer rights remain unaffected.