Privacy Policy

Effective Date: September 19, 2026

This Privacy Policy explains how Linenroot LLC ("Linenroot," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or use linenroot.com, create an account, place an order, contact us, subscribe to marketing communications, submit a product review, request a return or refund, or otherwise interact with our services.

1. Who We Are

Linenroot is operated by:

Linenroot LLC

208 3RD ST E

LAKOTA, ND 58344

United States

Email: info@linenroot.com

Phone: +1 (701) 885-2990

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

Linenroot LLC is the seller and operator of linenroot.com.

2. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Account Information

If you create an account, we may collect your email address, account credentials, saved addresses, order history, and account preferences.

Order and Checkout Information

When you place an order, we may collect information such as:

Name;
Email address;
Telephone number;
Shipping address;
Billing address, where required;
Products ordered;
Product size, color, quantity, and price;
Order number;
Order value;
Payment status;
Shipping and tracking information; and
Transaction identifiers.

Payment Information

Payments are processed through payment service providers such as Stripe and PayPal.

Linenroot does not receive or store your complete payment card number or CVV/CVC.

We may receive limited payment-related information necessary to manage your order, such as payment status, payment method, card brand, last four digits where provided by the payment processor, transaction identifiers, dispute information, and refund status.

Customer Service and After-Sales Information

When you contact us about an order, return, exchange, refund, damaged product, incorrect item, or delivery problem, we may collect:

Your messages;
Order number;
Return or refund reason;
Information about the affected product;
Photographs or videos that you voluntarily provide; and
Other information reasonably necessary to investigate and resolve your request.

Marketing Information

If you subscribe to marketing communications, we may collect your email address and information relating to your subscription and unsubscribe preferences.

Reviews and User-Submitted Content

If you submit a product review, we may collect the review text, rating, and any photographs or other information you voluntarily submit with the review.

Technical and Usage Information

When you use our website, certain technical information may be collected automatically, including:

IP address;
Browser and device information;
Operating system;
Language settings;
Approximate location derived from IP address;
Pages viewed;
Referral information;
Site searches;
Clicks and interactions;
Cart and checkout activity;
Order-related events;
Server logs;
Cookie identifiers; and
Similar online identifiers.

Order Tracking Information

When you use our order-tracking features, we may process your order number and other identifying information required to locate and display the relevant order information.

3. How We Use Personal Information

We may use personal information to:

Operate and maintain linenroot.com;
Create and manage customer accounts;
Provide cart and checkout functions;
Accept and process orders;
Verify payments;
Prepare and fulfill orders;
Arrange delivery and tracking;
Communicate about orders and shipments;
Process cancellations, returns, exchanges, and refunds;
Respond to customer-service inquiries;
Investigate damaged, missing, incorrect, or lost orders;
Detect and prevent fraud, payment abuse, security threats, and unauthorized transactions;
Maintain accounting, tax, transaction, chargeback, and compliance records;
Resolve payment disputes and legal claims;
Send marketing communications where you have subscribed or where otherwise permitted by applicable law;
Record and respect marketing opt-out preferences;
Measure website performance;
Understand how visitors use our website;
Measure advertising performance and attribution where applicable and permitted by your cookie choices;
Display and moderate product reviews; and
Comply with applicable legal and regulatory obligations.

4. Legal Bases for European Users

Where applicable law requires us to identify a legal basis for processing, including under European data protection law, we may process personal information on one or more of the following bases:

Performance of a contract: where processing is necessary to accept, process, fulfill, deliver, return, exchange, or refund your order.

Legal obligation: where processing is necessary to comply with tax, accounting, consumer protection, regulatory, or other legal requirements.

Legitimate interests: where permitted, for purposes such as fraud prevention, security, customer service, service improvement, recordkeeping, and the establishment, exercise, or defense of legal claims.

Consent: where consent is required, including for certain non-essential cookies, advertising technologies, or marketing communications.

Where processing is based on consent, you may withdraw that consent as described in this Privacy Policy and our Cookie Policy.

5. How We Disclose Personal Information

We may disclose personal information to service providers and other parties where reasonably necessary to operate our business and provide our services.

These categories may include:

Website and Hosting Providers

Providers supporting the operation, security, hosting, maintenance, and functionality of linenroot.com.

Payment Providers

Stripe and PayPal may receive information necessary to process payments, authenticate transactions, prevent fraud, handle disputes, and issue refunds.

Fulfillment and Logistics Providers

We may disclose order and delivery information to our authorized fulfillment partners and 3PL warehouses in the United States and Europe, depending on inventory and destination.

We may also disclose information to DHL and FedEx as necessary to arrange shipment, customs clearance, tracking, delivery, investigations, and returns.

Advertising and Measurement Providers

Where enabled and permitted by your cookie choices, advertising or measurement technologies may receive information about website interactions.

Meta Pixel is currently used as an advertising and measurement technology.

We do not represent in this Privacy Policy that Google advertising/analytics technologies or TikTok tracking technologies are active unless and until they are actually implemented.

Email and Communication Providers

We may use third-party providers to deliver transactional, customer-service, or subscribed marketing communications.

Professional and Legal Recipients

We may disclose information to accountants, legal advisers, insurers, regulators, courts, law-enforcement authorities, payment networks, or other appropriate parties where reasonably necessary to comply with law, protect our rights, prevent fraud, or resolve a dispute.

Business Transfers

If Linenroot is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

6. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website and, where enabled, to support functionality, analytics, performance measurement, and advertising.

We currently use CookieYes to manage cookie preferences.

Necessary cookies may operate where required for core website functions. Optional cookie categories can be controlled through the cookie consent interface.

Meta Pixel is classified as advertising technology and should operate in accordance with the applicable consent configuration.

For more information, please see our Cookie Policy.

7. International Data Transfers

Linenroot LLC is based in the United States and serves customers in the United States and Europe.

Some of our service providers may process personal information in countries other than the country in which you live.

Where applicable law requires safeguards for an international transfer of personal information, we will use the applicable safeguards required for that transfer.

Because individual service providers, processing locations, and legal transfer mechanisms may change, we do not state that a specific transfer mechanism applies to every provider unless that arrangement has been verified.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy and as necessary to meet applicable legal, accounting, tax, payment, fraud-prevention, chargeback, recordkeeping, and dispute-resolution obligations.

Different categories of information may therefore be retained for different periods.

We do not publish a fixed retention period for every category of personal information unless that period has been established in our operational retention schedule.

9. Your Privacy Rights

Depending on where you live, applicable law may give you rights relating to your personal information.

These may include the right to:

Request access to personal information;
Request correction of inaccurate information;
Request deletion of certain information;
Request restriction of certain processing;
Object to certain processing;
Request data portability where applicable;
Withdraw consent where processing is based on consent; and
Obtain information about certain disclosures or processing activities.

To submit a privacy request, contact:

info@linenroot.com

We may take reasonable steps to verify your identity before completing a request.

We will not ask you to provide your complete payment card number or CVV/CVC to verify a privacy request.

Some information may need to be retained even after a deletion request where retention is necessary or permitted for legal, tax, accounting, fraud-prevention, payment dispute, chargeback, or legal-claim purposes.

10. Marketing Communications

You may unsubscribe from marketing emails by using the unsubscribe option provided in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending transactional or service communications relating to an order, shipment, account, return, refund, or customer-service request.

11. Children's Privacy

Our store offers clothing for adults and is not directed toward children or minors.

We do not knowingly allow children to create accounts or use our services.

A person who has not reached the age at which they may independently enter into a contract in their jurisdiction should use our services only with the involvement of a parent or legal guardian where required by law.

12. Security

We use reasonable administrative, technical, and organizational measures appropriate to the nature of the information we process.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, service providers, operational practices, or legal obligations.

The updated version will be posted on this page with a revised effective date.

Where required by applicable law, we will provide additional notice or obtain consent before materially different processing begins.

14. Contact Us