Return & Refund Policy

This Return & Refund Policy applies to purchases made directly through linenroot.com.

Our voluntary return program is provided in addition to any mandatory consumer rights that apply in the country where you live. Nothing in this policy is intended to limit rights that cannot legally be limited or waived.

1. 30-Day Voluntary Return Period

For customers in our supported delivery markets, you may request a voluntary return within 30 calendar days after you or your designated recipient, other than the carrier, receives the order.

For an order delivered in multiple packages, the 30-day voluntary return period begins after the last package in the order has been delivered.

Our voluntary return program covers reasons including:

• Change of mind;
• Incorrect size selected by the customer;
• Unwanted color or style; or
• Other personal-preference reasons.

You do not need to prove that the product is defective to request a voluntary return under this program.

2. Return Condition

For a voluntary change-of-mind return, the product should:

• Be in good condition;
• Not have been washed;
• Not have been altered or repaired;
• Not have been worn beyond reasonable try-on;
• Retain the original tags; and
• Retain included accessories, if any.

Reasonable try-on does not by itself make a product ineligible for return.

Please use the original packaging where reasonably possible. Missing outer shipping packaging alone will not automatically cause a return to be rejected.

3. How to Request a Return

To request a return:

1. Contact info@linenroot.com within the applicable return period.
2. Provide your order number, the product or products you wish to return, and the reason for the return.
3. We aim to respond within 1 business day with return instructions and the applicable return address.
4. After receiving complete return instructions and the confirmed return address, dispatch the return within 14 calendar days.
5. Keep reasonable proof of dispatch and, where available, the tracking number.

You do not need to ensure that the returned package reaches our warehouse within the 14-day dispatch period. Timeliness is determined by when the carrier actually accepts the return package.

Normal carrier, customs, or transit delays after timely dispatch will not by themselves make an otherwise eligible return late.

Do not send a return to an address that has not been confirmed for that return.

Depending on your location, order, and fulfillment arrangement, we may provide a return address associated with our United States operations or an authorized European 3PL return facility.

4. Return Shipping Costs

For voluntary returns caused by change of mind, incorrect size selection, unwanted style, or another personal-preference reason, the customer is responsible for the actual return shipping cost.

We do not charge a restocking fee.

If the return results from:

• An incorrect item sent by Linenroot;
• A verified product defect;
• A verified quality issue;
• A material mismatch between the product and its description;
• Shipping damage for which Linenroot is responsible; or
• Another verified fulfillment error attributable to Linenroot,

Linenroot will bear the reasonable necessary return and replacement shipping costs.

Where a return is required in such a case, we may provide a prepaid return label or otherwise cover or reimburse reasonable return shipping costs.

5. Exchanges

Where inventory is available, we may offer an exchange for another size, color, or style.

For an exchange requested because of the customer's size, color, style, or other personal preference, the customer is responsible for the applicable return shipping and replacement shipping costs.

If the replacement product has a higher price, you will need to pay the difference before the replacement is shipped.

If the replacement product has a lower price, the applicable difference will be refunded to the original payment method.

If a direct exchange cannot reasonably be completed, we may process the original product as a return and refund and you may place a new order.

For exchanges required because Linenroot sent an incorrect, damaged, or defective product, Linenroot will bear the applicable reasonable shipping costs.

6. Incorrect, Missing, Damaged, or Defective Products

Please contact us as soon as reasonably possible if your order arrives damaged, contains the wrong product, is missing a product, or contains a product with a suspected defect or material quality problem.

For shipping damage or package tampering, contacting us within 48 hours is recommended because prompt notice may help preserve carrier evidence.

The 48-hour period is a recommendation and does not automatically remove statutory consumer rights if you contact us later.

Depending on the issue, we may reasonably ask for:

• Your order number;
• A description of the problem;
• Photos of the affected product;
• Photos of the package;
• Photos of the shipping label; or
• Other evidence reasonably available to you.

We do not require an unboxing video.

We will not require a photograph of a product that you did not receive.

If an issue is verified, available remedies may include replacement, reshipment, refund, or another remedy required by applicable law.

We will not require you to wait for DHL, FedEx, or another carrier to reimburse Linenroot before providing an applicable customer remedy.

7. Lost or Undelivered Packages

If tracking information has not updated for 3 business days, or the estimated delivery period has passed and you have not received the package, contact us with your order number.

We aim to contact DHL or FedEx within 1 business day after identifying the issue or receiving your report.

During an investigation, we generally aim to provide progress updates approximately every 2 business days and a resolution within approximately 5–7 business days after the investigation begins.

If the carrier confirms that the package is lost, you may choose:

• A free reshipment; or
• A refund.

If an investigation has continued for 7 business days and the package location and a reasonable delivery estimate still cannot be confirmed, we will also offer the choice of a free reshipment or refund, unless you voluntarily choose to continue waiting.

You do not need to wait for the carrier to compensate Linenroot before receiving an applicable remedy.

8. Tracking Shows Delivered but Package Was Not Received

If tracking shows that a package was delivered but you did not receive it, please contact us promptly.

We may ask you to:

• Confirm the delivery address;
• Check your entrance or other normal delivery locations;
• Check a mailbox or parcel locker;
• Ask building management or reception; or
• Ask household members whether they accepted the package.

These steps do not prevent us from investigating your claim.

We will review available carrier evidence, which may include the delivery address, delivery time, signature information, or delivery photograph.

We will not reject a claim solely because the tracking page displays "delivered."

If the evidence establishes misdelivery or loss, or a 7-business-day investigation cannot provide sufficient evidence of correct delivery, we will offer the applicable free reshipment or refund remedy.

9. Refund Method and Processing Time

Eligible refunds are issued to the original payment method.

For ordinary returns, once we receive the returned product and complete any reasonably necessary inspection, we aim to process the applicable refund within 7 calendar days, unless applicable law requires earlier action.

For other approved refunds, we aim to process the refund within 7 calendar days after approval, unless applicable law requires earlier action.

After we issue a refund, the time required for the funds to appear in your account depends on PayPal, Stripe, your card issuer, bank, or other relevant payment institution.

We do not require customers to accept store credit instead of an otherwise applicable monetary refund.

10. Original Shipping Charges

For an ordinary voluntary change-of-mind return, the original shipping charge is generally not refundable unless applicable law requires otherwise.

Where a statutory withdrawal right requires Linenroot to reimburse the original standard delivery charge, we will comply with that requirement.

If you chose Express Shipping or another delivery method that costs more than the least expensive standard delivery option, any additional amount paid for that upgraded delivery method is not refundable to the extent permitted by applicable law.

11. European Consumer Rights

Customers in European markets may have mandatory consumer rights in addition to Linenroot's voluntary 30-day return program.

For many distance purchases, this may include a statutory right to withdraw from the purchase within the period established by applicable law, as well as statutory remedies where goods are defective or do not conform to the contract.

Linenroot's voluntary 30-day return program does not replace, shorten, or limit any mandatory statutory withdrawal, conformity, refund, repair, replacement, or other consumer right.

Where mandatory law provides a different deadline, refund requirement, return-cost rule, or remedy, the mandatory rule will apply.

12. Refund Without Return

In some verified circumstances, we may issue a refund without requiring the affected product to be returned.

Examples may include situations where:

• A product is severely damaged;
• The wrong product was sent and return shipping would be disproportionate;
• The product value is low relative to the return cost; or
• A shipment is confirmed lost.

Whether a physical return is required will be determined based on the circumstances and applicable law.

13. Contact Us

For returns, exchanges, or refunds, contact:

Email: info@linenroot.com

Phone: +1 (701) 885-2990

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)